Refund policy

Art. 11 – Right of Withdrawal

In accordance with the applicable legal provisions, the buyer has the right to withdraw from the purchase contract within 14 days of receipt of the products, without giving any reason and without penalty, pursuant to Art. 52 of Legislative Decree 206/2005 (Italian Consumer Code).

In the case of multiple products ordered by the buyer in a single order and delivered separately, the 14-day period begins on receipt of the last product.

The buyer may exercise the right of withdrawal:
(a) by using the dedicated digital withdrawal function available on the website (the "Withdraw from the contract here" button), accessible throughout the entire withdrawal period, pursuant to Art. 54-bis of the Consumer Code; or
(b) by sending an explicit statement to info@redmoringa.it, indicating the order number and the buyer's details, where applicable using the model withdrawal form set out in Annex I, Part B, of the Consumer Code.

After the withdrawal is exercised through the digital function, the buyer shall receive without delay, on a durable medium (e-mail), a confirmation stating the date and time of receipt.

The goods must be returned to the following address:

RedMoringa Srl, Via Capua 19, 10144 Turin, Italy.

The return costs (return shipping) are borne by the buyer, pursuant to Art. 57 of Legislative Decree 206/2005.

The return must take place without undue delay and in any case within 14 days of the communication of the withdrawal.

The goods must be returned intact, in their original packaging, complete with all their parts and the enclosed tax documentation.

The website will refund the amount for the returned products, including standard delivery costs, within 14 days. Pursuant to Art. 56, paragraph 3, of Legislative Decree 206/2005, the refund may be withheld until the goods are received or until the buyer provides proof of return shipment.

Exceptions to the right of withdrawal (Art. 59 of Legislative Decree 206/2005): the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and which were unsealed after delivery, nor to the supply of goods liable to deteriorate or expire rapidly. Food supplements and foodstuffs fall under this exception only if the seal has been opened after delivery; sealed and unopened products may be returned within the time limit.

The refund will be made using the same means of payment used by the buyer for the order. In the case of payment by bank transfer, the buyer must provide the bank details necessary for the refund (IBAN, SWIFT/BIC).